AI in the service of your sales and customer service
Requests come in by chat, by e-mail, by Instagram. To answer well, you need the customer's history, the right item, the right price. The AI gathers all of it and prepares the reply; your team reviews and sends.
What the AI does
Customer chat and e-mails
Already in production- Today
- A customer comes back, and the person answering only sees today's conversation.
- With AI
- The full history appears above the conversation, a reply of a few lines is suggested in the customer's language, and the hand-off to a quote or an order is prepared. The whole history can be searched by customer, word or item number.
- You validate
- Every reply before it is sent.
Quote requests
- Today
- Item, price, lead time, customer terms: four searches before writing a line.
- With AI
- The request is read, the items and prices found, a draft quote prepared.
- You validate
- The quote and the price.
Follow-ups
- Today
- Unanswered quotes and unpaid invoices are tracked from memory.
- With AI
- The list of quotes to chase and overdue invoices is ready, with a draft message for each.
- You decide
- Whom to follow up, and how.
With BeMyTalent
- Unified inbox: Gmail, Instagram and WhatsApp on the contact's record.
- An agent reads Instagram conversations and prepares one reply per thread; you see "Your agent has prepared a reply", you correct, you send.
- Deal pipeline in columns, with tasks, message templates and follow-up tracking.
- Quotes with the customer's price plans and margin shown while typing, converted into an invoice in one click; a paid invoice marks the deal as won.
- Invoice reminders suggested in three levels, never sent without your approval.
What it does not do
- It sends nothing on its own.
- It does not set prices and does not sign for you.
- It does not invent information that is not in your data.
What is needed to start
- The history of your exchanges (chat, e-mails, messaging).
- Your items and customers (ERP export, or BeMyTalent).
- Ideally, the identity of the customer logged in on your e-shop, to link each conversation to their account.
What we measure
- Response time to customers.
- Share of suggested replies actually used.
- Share of conversations linked to a known customer.
Frequently asked questions
Does the AI answer customers directly?+
No. It suggests; a person reviews and sends.
Our customers write in German and Italian.+
The reply is suggested in the customer's language.
Do we have to change CRM?+
No. We connect to your tools, or you move to BeMyTalent if that is simpler.